Child Support Case Manager-162021

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Child Support Case Manager-162021

Salary

$50,247.39 - $57,784.49 Annually

Location

Westminster, CO

Job Type

Regular Full-time

Remote Employment

Flexible/Hybrid

Job Number

06502

Department

Human Services

Division

Child Support Services

Opening Date

05/10/2024

Closing Date

5/24/2024 4:30 PM Mountain

Our Mission

At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Cultural Competencies/EEO

Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification

Hybrid -- Job duties and expectations allow for onsite and remote work scheduled every week. Employees in this classification are regularly scheduled onsite one (1) to four (4) days per week based on the County needs and as determined by Department Director. Hybrid classified roles can be onsite more than the set minimum based on employee preference.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

The Child Support Services Officer utilizes critical thinking to establish, modify, enforce, and collect Child Support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines. Child Support Service Officers operate in one of the following areas of service:

• Accounting

• Intake

• Enforcement

• Establishment

• Modification

Examples of Duties for Success

Examples of Duties for Success:

• Adheres to strict con?dentiality policies and appropriate release of information.

• Adheres to departmental policies and procedures, customer service standards, and compliance guidelines.

• Ensures cases are compliant with Colorado Revised Statutes, court records and other regulations governing the child support program.

• Prepares complex legal documents for attorney use in court hearings and follows-up on additional required document processing.

• Systematically researches, records, reports, analyzes, and interprets court orders to determine child support amount due using all relevant financial and legal documents, and payment records to calculate child support arrears.

• Works in conjunction with other counties, states, tribes, and international jurisdictions to establish and/or enforce on orders for parentage, financial, and medical support; collaborates with other Human Services agencies for eligibility and compliance purposes.

• Works reports to verify that cases are receiving appropriate, timely activity.

• Maintains, monitors, and updates of Automated Child Support Enforcement System (ACSES) and Electronic Document Management System daily with pertinent case information.

• Maintains written chronological history of comprehensive case management including work performed, contacts, interactions or decisions, calculations, and legal or administrative decisions.

• Enters complex data through multiple County and State computer systems requiring detailed, specific program knowledge.

• Conducts locate functions to determine parties' contact information, employment history, and ?nancial assets. Gathers necessary veri?able documentation to appropriately determine a monthly support obligation using State of Colorado's mandatory guidelines.

• Handles day-to-day contact with clients, employers and other agencies including answering correspondence, phone calls and seeing walk-in clients as needed to keep the case up to date.

• Works closely with all parties to ascertain barriers and makes referrals for additional services as appropriate.

• Effectively manages and works to resolve customer escalations while maintaining professional relationships.

• Responds to questions providing accurate and comprehensive explanation around county, state and federal regulations, policies, procedures, or standards related to child support work and program.

• Responsible for managing and maintaining a caseload.

• Other duties as assigned.

Duties Specific to Service Areas:

• Accounting: Provides account adjustments, account reconciliation and fund transfers. Provides complex accounting functions for the child support services section in accordance with county, state, and federal requirements.

• Intake: Reviews child support applications and public assistance program referrals, extracts information required for case creation from multiple databases. Researches and reviews existing court and child support cases for the related parties. Monitors application due dates and maintains record of pending applications to finalize case initiation within State and Federally mandated time frames. Creates case files. Enters court order information in database. Generates initial case paperwork. Communicates with members of the public seeking information on child support services, and with child support applicants; provides descriptions of the services offered by the Unit and guidance through the application process.

• Enforcement: Obtains Enforcement certification as required by State policy. Communicates with stakeholders regarding case status, program processes/procedures, enforcement remedies, balance and payment information, and other case activity. Obtains and determine ability to pay child support based on Colorado Child Support Guidelines, negotiate settlements and analyze financial affidavits, negotiate stipulations for current child support and child support arrears. May initiate cases to other states’ child support agencies. Prepares legal forms. Monitors automated enforcement remedies and case alerts, intervenes as necessary.

• Establishment: Gathers income and expense information in relation to child support guideline worksheets. Participates in conferences with parties to establish paternity and child support through the Administrative Process (APA) whenever possible; when APA is not appropriate, sets court hearings and sends notifications, prepares file for County Attorney, monitors for hearing results, and updates database with new order information. Prepares and files Reports of Paternity Determination (RPD) with Vital Statistics. Initiates cases to other states’ child support agencies as appropriate and monitors for established orders.

• Modification: Evaluates child support modification (review and adjustment) requests or computer alerts. When a modification of child support is warranted, gathers all relevant income and expense information in relation to child support guideline worksheet utilization. Participates in conferences with parties to negotiate modification. Prepares documents for attorney review and monitors for finalization. Sets hearing dates and sends notifications, prepares files for County Attorney, monitors for hearing results, and updates database.

Qualifications for Success

• Ability to interview customers who have diverse backgrounds, cultures, and experiences.

• Ability to work effectively with other employees, clients, attorneys, and the public.

• Ability to effectively use the following computerized systems and applications: ACSES, CBMS, Colorado Court Data Access, Work Number, ICCES, DMV, DOL, Microsoft Office Suite, TxtPro, TRAILS, COVIS, and QUICK.

• Knowledge of Volume VI, federal regulations, Colorado Revised Statutes, and interstate laws applicable to child support services. Maintains such knowledge by remaining current with program rules, regulations and statutory changes.

• Ability to understand court orders, draft legal documents, apply legal remedies, and process cases based on program standards.

• Ability to manage multiple tasks, organize workload with attention to detail, and apply critical thinking to complex situations.

• Ability to communicate clearly and concisely with a diverse population, both orally and in writing.

• Ability to establish, maintain, and foster positive working relationships with those contacted in the course of business.

More Qualifications for Success

Experience:

• Two (2) years full time, increasingly responsible office, clerical, extensive public contact, or case management experience is required.

• Experience with Child Support Enforcement is preferred.

Education & Training:

• High School Diploma or GED equivalent.

• Satisfactory completion of an associate's or bachelor's degree in an appropriately related field may substitute for one year of required experience.

License & Certi?cates:

• Notary Public Commission within three months of employment and must be kept current.

• Enforcement Team Members must be able to obtain their Enforcement certi?cation within one

(1) year of hire. Certi?cation must be kept current in accordance with state rule.

• Establishment or Modi?cation Team Members must be able to obtain their APA certi?cation within one (1) year of hire. Certi?cation must be kept current in accordance with state rule.

Background Check: Successful completion of a criminal background check including ?ngerprinting through a national database.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

• AFLAC Supplemental Medical Insurance

• Basic Term Life & Optional Term Life Insurance

• Deferred Compensation Plan

• Dental/Vision/Medical Plans

• Generous Vacation/Sick leave

• Long-Term Disability

• Retirement Plan

• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program

• Employee Fitness Center

• Employee Health Clinics

• Flexible Work Schedules

• Recreation Center Discounts

• Training & Tuition Reimbursement Programs

• Wellness programs

• Lactation friendly certified workplace

  01

  Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree

• Yes, I understand but disagree.

  02

  Please select how you meet the minimum qualifications.

• At least Two (2) years full time, increasingly responsible office, clerical, extensive public contact, or case management experience AND a High School Diploma or GED equivalent.

• At least One (1) year full time, increasingly responsible office, clerical, extensive public contact, or case management experience AND a Bachelor's Degree or higher in an appropriately related field.

• At least One (1) year full time, increasingly responsible office, clerical, extensive public contact, or case management experience AND an Associate's Degree in an appropriately related field.

• None of the above

  03

  Do you have the ability to obtain a Notary Public Commission within three months of employment that must be kept current?

• Yes

• No

  04

  Enforcement Team Members must be able to obtain their Enforcement certification within one (1) year of hire that must be kept current in accordance with state rules. Do you acknowledge?

• Yes

• No

  05

  Establishment or Modification Team Members must be able to obtain their APA certification within one (1) year of hire that must be kept current in accordance with state rules. Do you acknowledge?

• Yes

• No

  06

  Please give a detailed explanation of the knowledge, skills and abilities you possess that would make you excel as a member of our team.

  07

  Describe what it means to deliver a high level of customer service.

  08

  This position requires you to work independently. What does that mean to you?

  09

  What about this job opportunity inspires you the most?

  Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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