Job Information
ProQuest Consulting Salesforce Admin / Customer Success Specialist in Australia
Do you call yourself a Salesforce Trailblazer superfan evangelist and spend your nights dreaming about Dreamforce? Do you get excited about every release note and the groundbreaking innovations that Salesforce brings to the world?
Our Customer Success Specialist partners with our customers to support them on their journey and ensure they make the most out of Salesforce. This role is focused on improving customer adoption, engagement, and growth. As a CSS, you are in the driver seat to coordinate work execution, ensure quality assurance, and also lead the continuous improvement and growth of our Customer Success practice.
As the main point of contact for our Customer Success clients, you will thrive in a highly autonomous role as the trusted advisor, responding to their enquiries by addressing them yourself, or triaging with our Consultants to craft the best resolution. We are looking for someone to utilise every learning opportunity for future growth and customer utilisation, as you gain exposure to dozens of recent solutions, including those built on Sales and Service Cloud, Field Service, CPQ, MuleSoft, CG Cloud, Experience Cloud, CRM Analytics (Einstein Analytics), Lighting Web Components, and much more.
Long term, this role represents a great opportunity to be part of strategic activities to grow our Customer Success practice, work alongside talented consultants, picking up their knowledge while honing your client relationship skills.
There's nothing better than seeing a customer harnessing the full power of the Salesforce platform. This role is your opportunity to become the catalyser of many companies' success and business dreams.
The key responsibilities of the position include:
Account management and nurturing strong customer relationships
Triaging customer support inquiries
Facilitating meetings to clarify requirements, improve solutions and increase adoption
Identifying the best consultants and facilitating their involvement to deliver support
Hands-on configuration of our customers' environment when possible
Staying up to date with Salesforce products and innovation
Proactively assess and recommend enhancements to customers
Creative thinking looking at continuous practice improvement (process and tools)
Practice management: keeping a close eye on SLAs and other KPIs, optimising billable time and maximising revenue
You are…
Passionate about Salesforce and the value it brings to customers
Highly autonomous, driven with strong leadership skills
A problem solver keen to help people find the best solutions
A fantastic team player who's able to collaborate with our consultants, partners and clients
A strategic thinker who enjoys looking for opportunities to have a positive impact
Confident with a bubbly personality and great communication skills
Able to handle pressure thanks to your organisational skills
Comfortable working in a timesheet-based role with focus on billable time
A Salesforce Certified Administrator with a strong appetite for continuous learning
You have...
A solid understanding of the Salesforce platform and its different products
3 years minimum of Salesforce experience as Administrator or other hands on role
Excellent verbal, written and presentation skills.
Strong attention to detail
An approachable and open personality
An aptitude for working across several engagements at once
Extra points for having...
Experience in Account Management, Business Development, Support / Customer Success
Salesforce Sales Cloud and Service Cloud certifications
Any other Salesforce Certifications
Experience working for a consulting company
We are:
A Summit Consulting Partner with 11 years of experience
The leading Salesforce Field Service partner in Australia
One of the Top 10 Consulting Partners in Australia
Winner of the 2021 Global Salesforce Partner Innovation Award
Great Place to Work Certified
Culture focussed: our values are ETHIC - Excellence, Teamwork, Honesty, Innovation and Customer Centric
Blessed with a wide range of amazing customers across various industries
Systematically training our team members and offering inspiring career growth opportunities
A human-size company where employee contribution doesn't go unnoticed
We offer…
Competitive salary and bonus aligned and uncapped to your performance
Awesome workplace, team and work life balance
Paid career advancement opportunities: certifications, training, conferences
Profit sharing scheme
Hybrid work environment (our Sydney office is located in Wynyard)
Team building activities
Macbook Pro laptop
Come and join us…
By applying today, we will review your application and you'll hear from us either way. If you have the right experience, our recruitment team will be in touch.