Overview

Impact the Moment When was the last time you experienced the impact of your work? Our customer success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.

We're looking for a Customer Success Specialist to support our territory that covers a defined territory in Utah and Idaho (candidates must be located in the territory area to be considered). Reporting to a Customer Success Specialist Manager in our Higher Education Sales Organization, the Customer Success Specialist will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle.

This role will require limited travel (10-15% overnight dates throughout the year / daily travel throughout assigned district) to meet with professors and administration on-site. Customer Success Specialists spend 3-4 days per week on campus during semester kick-offs and our busy sales months, and 1-2 days per week at other times of the year. Candidates must be located within and ready to travel in the territory to be considered; this territory includes the Greater Salt Lake City area and Southern Idaho.

How can you make an impact? As a Customer Success Specialist, you will act as the trusted advisor to faculty at higher educational institutions. You will be responsible for understanding the customer's unique goals, issues, and service needs to successfully drive product adoption and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.

What you will be doing: * Leveraging McGraw Hill's existing customer base to grow digital users * Building strong relationships with faculty and administrators - becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships. * Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences. * Partnering with commercial teams to help drive continued value of McGraw Hill products * Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals Must have experience in one of these four areas: * Five plus years of consulting/customer success experience * Instructional Design experience in Higher Education * Instructional experience within Higher Education (professor, lecturer, or TA) * Work experience in communications, marketing, sales, account management or customer success capacity

Must have the following: * A Bachelor's Degree preferred, advanced degree in education or educational technology preferred. Some higher ed coursework completed required. * Strong verbal and written communication, strategic planning, and project management skills * Analytical and process-oriented mindset * Ability to troubleshoot technology issues and support digital offerings * Comfortable working across multiple departments in a deadline-driven environment * Active team player, self-starter, and multitasker who can quickly adjust priorities Why work with... For full info follow application link.

McGraw Hill is an equal opportunity employer. McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individ uals with disabilities.