Library Services Assistant I

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Library Services Assistant I

Salary

$17.94 - $24.37 Hourly

Location

Multiple Locations, MN

Job Type

Part Time

Job Number

24-00077

Department

Library

Opening Date

05/08/2024

Closing Date

5/19/2024 11:59 AM Central

• Description

• Benefits

• Questions

JOB SPECIFICS

MINIMUM QUALIFICATIONS: This position requires a high school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications.

The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

RESPONSIBILITIES: Washington County Library is seeking experienced customer service professionals to serve as Library Services Assistants. The individuals who fill these positions will provide exceptional customer service and contribute to making the library a welcoming and inclusive environment. We recognize a need for our staff to represent the community we serve, and we are seeking candidates from all racial, cultural, and gender-diverse communities.

This position is fast-paced and requires a significant amount of physical activity and multi-tasking. Duties include greeting customers (in person, virtually and by phone), registering new customers for library cards, assisting library users with circulation services, checking in, sorting, and shelving library materials, and utilizing your digital literacy skills to help customers with their computer, digital device and printing needs.

DESIRABLE EXPERIENCE:

• Experience working in a customer-centric environment providing customer support, solving problems for customers, and helping people find the information they need.

• Ability to interact and communicate in person and in writing in a friendly and meaningful way with people of diverse backgrounds, cultures and ethnicities.

• Experience working with a team to meet immediate customer needs, shifting focus when needed, and innovating new ideas for improved service.

• Ability to provide technology assistance in a clear, succinct, and patient manner.

HOURS / DAYS/LOCATION: This position will average twenty (20) hours per week with a regular schedule that contains a combination of daytime, evening and weekend hours. With sufficient notice, the location and schedule may vary due to department needs.

ANTICIPATED HIRING RATE: $17.94/hour

JOB SUMMARY

Washington County Library is seeking an experienced customer service professional to serve as a Library Services Assistant. The individual who fills this position will provide exceptional customer service and contribute to making the library a welcoming and inclusive environment. This position is fast-paced and requires a significant amount of physical activity and multi-tasking. Duties include greeting customers (in person, virtually and by phone), registering new customers for library cards, assisting library users with circulation services, checking in, sorting, and shelving library materials, and utilizing your digital literacy skills to help customers with their computer, digital device and printing needs.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a high school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional traits necessary to perform this job.

• Promote a diverse, culturally competent, and respectful workplace;

• Demonstrates knowledge of library services

• Demonstrates knowledge of filing and sorting systems

• Demonstrates skills in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners

• Demonstrates skills in accurate fee collections

• Demonstrates skills in software programs used by the Library

• Demonstrates skills in accuracy and thoroughness when entering data in the computer system

• Demonstrates ability to follow Library policies and procedures

• Demonstrates ability to approach others in a tactful manner

• Demonstrates ability to manage difficult or emotional customer situations

• Demonstrates ability to maintain confidentiality

DUTIES & RESPONSIBILITIES

Provide Library customer service:

• Explain basic Library policies, procedures and services such as mobile apps, requesting items, privacy of customer information, activities in the building, etc.

• Respond to all requests for Library services in person or by telephone at the service desk

• Register new customers and resolve problems with current customer accounts

• Provide self-check-out, computer, printer and copier services information and instruction

• Direct customers to librarians for research assistance

• Check out Library materials

• Follow procedures to ensure a safe and secure environment for both customers and staff

• Contact customers by telephone and email regarding missing materials, hold requests, inquiries and other customer needs and concerns

Contribute to efficient day-to-day Library operations:

• Prepare the library building and equipment for opening and closing; check all systems and building areas to ensure safety, security and functioning of equipment

• Complete Library card registration processes for new accounts received through the mail or other sources

• Pack and unpack delivery bins

• Process and distribute daily deliveries, new materials received, interlibrary loan materials, and mail

• Assist with a variety of tasks to maintain the condition of materials in the collections

• Remove and return books that do not belong to Washington County Library

• Shelve library materials and ensure shelving order

• Maintain displays and replenish giveaway materials

• Assist librarians with program activities including but not limited to story time and summer reading programs

• Order and receive supplies

• Locate requested materials and file as appropriate

• Monitor and use automated materials handling systems

• Maintain self-check-out machines

• Produce a variety of statistical reports

Perform financial transactions:

• Assess condition of returned materials and determine if damage fees apply

• Place charges for lost materials fees and collect on customers' accounts

• Resolve problems with customers' fees and other charges

• Collect printing and photocopying fees

• Reconcile daily financial transactions and weekly revenue reports

Work with volunteers

Perform other duties as assigned

WORK ENVIRONMENT

Work performed is physical in nature, and typically performed within a Library. Lifting requirement of up to 25 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, cash register, photocopier, printer and scanner.

Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/SHR/2022/Employee_Benefits.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://washingtoncomn.sharepoint.com/:w:/r/sites/hr/_layouts/15/Doc.aspx?sourcedoc=%7BD53D6361-EA05-470D-A884-DA44F052B522%7D&file=AFSCME%20Exempt%20Synopsis.docx&action=default&mobileredirect=true) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here.

01

This position requires a high school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications. Please indicate below whether you possess these minimum qualification:

• Yes

• No

  02

  Do you have experience working in a customer-centric environment providing customer support, solving problems for customers, and helping people find the information they need?

• Yes

• No

  03

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  04

  Are you able to interact and communicate in person and in writing in a friendly and meaningful way with people of diverse backgrounds, cultures and ethnicities?

• Yes

• No

  05

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  06

  Do you have experience working with a team to meet immediate customer needs, shifting focus when needed, and innovating new ideas for improved service?

• Yes

• No

  07

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  08

  Are you able to provide technology assistance in a clear, succinct, and patient manner?

• Yes

• No

  09

  If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

  10

  Check any of the following software programs/applications or devices that you would rate your level of experience as ADVANCED:

• PCs with Windows software

• Macs Apple smartphones/tablets

• Android smartphones/tablets

• E-readers

• Wireless printing & Document scanning

• Graphic design software such as Adobe Creative Cloud

• None of the above

  11

  Check the following software programs/applications or devices that you would rate your level of experience as COMPETENT:

• PCs with Windows software

• Macs Apple smartphones/tablets

• Android smartphones/tablets

• E-readers

• Wireless printing & Document scanning

• Graphic design software such as Adobe Creative Cloud

• None of the above

  12

  Check the following software programs/applications or devices that you would rate your level of experience as BEGINNER:

• PCs with Windows software

• Macs Apple smartphones/tablets

• Android smartphones/tablets

• E-readers

• Wireless printing & Document scanning

• Graphic design software such as Adobe Creative Cloud

• None of the above

  13

  Washington County Libraries has multiple locations, please indicate any locations where you are able to work:

• Forest Lake

• Mahtomedi

• Lake Elmo

• Lakeland

• Oakdale

• Woodbury

• Cottage Grove

• None of these locations

  14

  Are there any days of the week or times between 8 a.m. and 8 p.m. that you are unavailable to work? Please specify below. If you are able to work any day/time please enter N/A

  Required Question

Agency

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

http://www.co.washington.mn.us

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