Job Overview

Provides first level support to Customers on workstations or for applications.

Essential Functions

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.

• Communicates with end users to clarify and define requirements.

• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.

• Maintains call information in database using commercial software.

• May work with monthly charge back reports.

• May schedule configuration and installation of PC workstation hardware and software.

Qualifications

• Computer Science degree or equivalent, or equivalent technical training

• One (1) year related experience or technical training

• Experience in Customer Service role

• Equivalent combination of education and experience

• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client's technical needs.

• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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