Engagement Specialist (Part-Time)

Date Posted: May 8, 2024

Requisition ID: 443255

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana State Museum and Historic Sites:

The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to serve as a catalyst for information lifelong learning that connects the stories of real people, places, and things. Our values are Inclusion, Integrity, Stewardship, and Transparency. First among our strategic priorities is to engage and serve an expanded and diverse audience through transformative experiences: Collections. Exhibits. Programs.

Role Overview:

The Engagement Specialist is part of the Engagement Department at the Indiana State Museum working as assigned within the galleries and public spaces of the museum to engage and interact with visitors, assist with the facilitation of daily programming, respond to visitor questions and concerns, safeguard objects, and monitor artifacts and exhibit components. Occasionally the engagement specialist may be asked to represent the museum at various outreach events or assist with programs. Incumbent may assist in managing and training of museum volunteers. This is a permanent part-time position with a maximum of 29 hours a week.

Salary Statement:

The salary for this position traditionally starts at $16.73/hr but may be commensurate with education or work experience.

A Day in the Life:

Museum operations

• Prepare exhibit spaces daily for visitors, maintains a safe and inviting atmosphere and completes daily checklists and reports all maintenance and safety concerns

• Communicate visitor issues and concerns to security and other staff as appropriate

• Support Visitor Services in providing a welcoming and engaging environment for all museum visitors

• Manage customer complaints, incidents, and accidents quickly and professionally

• Respond to emergency situations to ensure safety of museum visitors

• Clean and sanitize exhibit and public spaces daily

  Visitor Engagement

• Enhance the visitor experience in scheduled special exhibitions with friendly interaction, assisting with visitor questions and concerns, and remaining visible and approachable

• Maintain general knowledge of exhibit content and in-depth knowledge of exhibit interactives and daily engagement programs

• Implement scheduled and spontaneous activities and programs within the exhibit for diverse audiences including children, families, and adults

• Collect visitor feedback on experiences and programs

• Work with and assist museum volunteers as needed

• Other duties as assigned

What You'll Need for Success:

• Bachelor’s degree preferred in Museum Studies, Elementary Education, Arts Education, Science Education, Anthropology, Public History or related field

• Background in education, theater, and/or customer service preferred

• Must be able to work 3 or more days during the week

• Experience working with children and families in an informal and/or formal environment

• Experience with hands-on, interactive program development and facilitation

• Must be comfortable working independently and demonstrate initiative

• Strong presentation, communication and customer service skills and collaborative work ethic

  Benefits of Employment with the State of Indiana:

  The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

• Paid vacation, personal and sick time off

• Competitive leave policies covering a variety of employee needs

• 12 company paid holidays, 14 on election years

• New Parent Leave

• Free Parking

• Free LinkedIn Learning

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.