Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule: Monday – Friday, 8 AM – 5 PM MST with potential overtime and occasional Saturdays

Address: 11820 Miriam Dr. El Paso TX, 79936

Primary Responsibilities:

• Greets Patients as they arrive and manages wait time

• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

• Collects co-payments, co-insurance, and deductibles and issues receipts

• Manages cashier box and daily deposits according to company policies

• Processes walk-in patients and visitors

• Answers phones and schedules appointments

• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

• Manages medical records (maintains, files/scans, prepares for schedule)

• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

• Establish and maintain effective working relationships with patients, employees, and the public

• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of experience in customer service with strong communication skills both in person and via phone

• 1+ years of intermediate experience with MS Office, including Word, Excel, PowerPoint, Outlook, etc.

• Ability to travel 10% of the time within a localized area

Preferred Qualifications:

• Bilingual in English/Spanish

• 1+ years of medical business office experience

• 1+ years of knowledge of medical terminology

• 1+ years of experience with medical billing and collection procedures

• 1+ years of experience with EMR computer applications

• 1+ years of experience with CPT and ICD-10 coding

Soft Skills:

• Expresses verbal and written communication in a clear, positive, and cooperative manner

• Demonstrates personal responsibility with regard to attendance and punctuality

• Promotes Agency philosophy, mission statement, and administrative policies

• Maintains privacy and confidentiality with regard to all patient, staff and Agency information

• Promotes the Agency image by adhering to the Dress Code

• Follows the appropriate chain of command in all forms of communication

• Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary

Physical Demand :

• Ability to remain seated for prolonged periods and maintain concentration to task

• This position requires the ability to distinguish impressions of shape, size, distance, motion, color, and other characteristics of objects, through the eyes

• Major visual functions must include far sight acuity and near acuity

• Must have sufficient dexterity and visual acuity to operate office machines

Work Environment :

• Performs duties in office environment during Agency operating hours

• Noise level may be moderately high

• Requires ability to handle stressful situations with calmness and courtesy at all time

• Occasional need to work extended hours

• Ability to maintain flexibility and adaptability to the work environment is critical

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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