Description We are offering an opportunity for an Operations Specialist in Deer Park, Illinois. This role is centered in the commercial banking industry, where you will be handling a diverse range of customer service responsibilities in a call center environment.

Responsibilities

• Provide top-notch customer service by handling incoming calls and addressing a variety of inquiries, including those related to Checking/Savings account, Online Banking, New Accounts, and Bankcard requests.

• Carry out account maintenance duties regularly and suggest appropriate banking products to match customer needs.

• Proactively analyze the needs of callers to provide the most suitable solutions.

• Adhere to standard screen prompts, scripts, and procedures to effectively address the needs of callers.

• Go beyond standard methods when necessary to resolve complex customer issues.

• Use your skills in Customer Experience, Commercial Banking, Consumer Banking, and Call Center Customer Service to enhance customer satisfaction.

• Maintain a high level of professionalism and patience while dealing with customers over the phone.

• Collaborate with team members to ensure a smooth and efficient call center operation.

• Stay updated with the latest banking products and services to provide accurate information to customers.

• Handle customer complaints and escalate them to the appropriate department when necessary. Requirements • Minimum of one year experience in an operations role

• Proficient in customer experience management

• Knowledge of commercial and consumer banking operations

• Prior experience in a call center or customer service role

• Familiarity with call center operations and protocols

• Excellent problem-solving skills with a proactive approach

• Strong ability to manage multiple tasks and meet deadlines

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, team-oriented environment

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Bachelor's degree in business or related field preferred but not mandatory

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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