Purpose of Job This position is responsible for the coordination for all activities related to the posting of insurance and patient payments. Ensures that payment posting activities are performed accurately according to departmental processes, procedures, and policies. Job Functions Provides direct supervision of the Payment Application team within Patient Financial Services. Supports the department director/manager through development of programs, goals and objectives consistent with those of the organizations overall strategic plan and initiatives. Supervises staff resources by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Assists in the development of core position hiring strategies and ensure opportunities for professional development. Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary. Carries out functions such as daily cash reporting, cash posting using excel and company software programs, and timely and accurate posting of payments and denials to patient accounts. Implements quality and performance improvement measures for the business office. Carries out functions with an awareness of operating expenses and key indicators within the budget for Patient Financial Services. Supports department director/manager in quality improvement efforts and service delivery that contributes to the overall success and financial viability of Patient Financial Services. Reviews and monitors applicable processes, policies and procedures. As assigned, ensures compliance with local, state and federal regulatory agency standards. Proactively identifies and acts upon improvement projects and opportunities through observation, data analysis, engagement with partners, review of external impact factors and best practices, as well as ongoing communication with leadership and staff. Additionally, will escalate concerns with payers and vendors to resolve performance issues. Carries out functions to assist department director/manager with vendor management to include: access, invoicing, and customer service. Other duties as assigned. Minimum Education / WorkExperience High school graduate or equivalent 2 - 5 years proven hospital and/or clinic billing experience Knowledge / Skills / Abilities Professional presence and effective interpersonal skills Ability to meet and maintain the necessary background checks as aligned with position functions. Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Demonstrated ability to lead and coach a team Excellent communication and influencing skills and ability to build a strong working relationship at all levels Ensures excellent service with a high degree of urgency to internal and external customers. Demonstrated computer aptitude to include ability to effectively utilize Microsoft Office Suite Knowledge of third-party requirements and policies Excellent attention to detail and ability to multi-task Ability to perform basic math functions Preferred Qualifications Knowledge of medical terminology Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.