Description

At Amazon, we're working to be the most customer-eccentric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking a Regional Field Leader to work within the NA Ground Amazon Customer Excellence System (ACES) Field Team.

Responsibilities:

Quality

• Lead Quality management efforts in respective Region. This includes reporting, weekly reviews, project management, root cause analysis, data analysis, on-site events, training, mentoring, and standard work implementation.

• Train Operations leaders in Quality management tasks, metric dashboards and other data sources, Lean/Six Sigma tools, and project management.

• Review site-level Quality Site Improvement Plans for accurate root cause analysis and site level action items that ensure sustainable and controllable solutions.

Cost and Benchmark

• Lead Cost and Benchmark management efforts in respective Region. This includes reporting, weekly reviews, project management, root cause analysis, data analysis, on-site events, training, mentoring, and standard work implementation.

• Train Operations leaders in Cost and Benchmark management tasks, metric dashboards and other data sources, Lean/Six Sigma tools, and project management.

• Review site-level Cost Site Improvement Plans for accurate Root Cause Analysis (RCA) and site level action items that ensure sustainable and controllable solutions.

Delivery Estimate Accuracy (DEA)

• Lead DEA management efforts in respective Region. This includes reporting, weekly reviews, project management, root cause analysis, data analysis, on-site events, training, mentoring, and standard work implementation.

• Train Operations leaders in DEA management tasks, metric dashboards and other data sources, Lean/Six Sigma tools, and project management.

• Assist in RCA of complex Quality defects.

ACES Program Team Support

• Provide two-way support by connecting Operations leaders with ACES program team leadership.

• Assist Ops Integration team in implementing new rollouts through site-level coordination and communication.

• Assist Process Engineering in site-level standard work execution.

• Assist Continuous Improvement by reviewing CI Project charters and training Operations Leaders in CI Portal use.

• Collaborate with NASC Finance team to prioritize focus on top loss-leaders and largest gaps to Benchmark performance.

We are open to hiring candidates to work out of one of the following locations:

Brooklyn Park, MN, USA | Nashville, TN, USA | St Louis, MO, USA

Basic Qualifications

5+ years of program or project management experience

5+ years of supply chain experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.