Customer Success Specialist - DOPL

Posting Begin Date: 2024/05/07

Posting End Date: 2024/08/11

Category: Customer Service

Sub Category: Clerical & Data Entry

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 16.96

Maximum Salary: 16.96

Pay Rate Type: Hourly

Description

Customer Success Specialist

Applications will be accepted through 4:59 PM MST on the posting end date. If you have previously applied to this position, you do not need to apply again.

ThisCustomer Success Specialistposition is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.

BEST RETIREMENT AVAILABLE IN THE NATION!

We have the one of the Nation's best state retirement systems (https://www.persi.idaho.gov/) (PERSI) that offers a lifetime benefit.

EXCELLENT BENEFITS!

Generous vacation and sick leave accrual beginning as soon as you start

• 11 paid holidays per year

• Excellent medical, dental and vision insurance (https://ogi.idaho.gov/benefits-plans/) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental

• Paid parental leave

• Multiple savings plans, optional 401K, and optional 457

• Basic life insurance for employee and family

• Wellness programs

• Ongoing training opportunities

• An opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• And more!

Example of Duties:

• Provide front-line customer service and multi-tasking functions that may include: greeting visitors and callers, answering questions about licenses and related fees, along with accessing the relevant rules and regulations.

• Perform a variety of office support functions such as generating labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.

• Process permits, licenses and registrations for customers

• Respond in writing to requests for pertinent program information.

• Process mail and distribute, prepare Certified Mail and packages.

• Upload documents into application portal

• Assist customers via in person, phone, email, and mail

• Mail out fingerprint cards

• Input data from fingerprint cards received

• Input results and send reports to licensure team

• Follow confidential records management and distribution of documents

Minimum Qualifications:

• Experience monitoring a records system to identify and correct errors.

• Experience researching a variety of sources to resolve problems.

• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.

• Experience entering and retrieving data using a computerized records system.

MQ Specialty:

• Experience using word processing software to create and modify documents.

Preferred Qualifications:

• Fluency in speaking Spanish and English

Supplemental Information:

This position is open until filled. The hiring managers are continuously considering applications for this position. This job announcement will close if the position is filled.

The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.

To learn more about the Agency, please visit our website at: dopl.idaho.gov

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.